FAQS
SHIPPING
Yes, we ship all over the world!
Shipping costs will be added at checkout.
Please check our Shipping Policy page for further info.
It depends on where you order from:
- Italy: 24/48 working hours
- Rest of Europe: 2-5 working days
- UK: 2-5 days working days
- USA & Canada: 5-10 days working days
- Central & South America: 5-10 days working days
- Australia & Asia: 5-10 days working days
- Rest of the world: 5-10 days working days
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Every time we ship an order you receive an email with the tracking number and link.
Please look for it and check the status of the shipment.
If It's not moving or has an unusual status, please contact info@cowzis.com and we will be happy to help you.
PRODUCT
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Take a look at our Return & Exchange Policy page and follow the step-by-step guide.
There's a size chart on every product page.
If It's your first order, we strongly suggest to measure your garments and make sure the size you get is the closest to that.
This way you will ensure that the fitting is perfect.
We work really hard to make sure all our products meet the highest quality standards.
As we sell thousands of units on a daily basis, It's difficult for us to detect all damaged products.
But you don't need to worry. If you receive a defective item please contact with info@cowzis.com and explain your situation. Make sure to upload photos of the defects and write your order number.
ORDERS
We accept Visa, Mastercard, Shop Pay, Apple Pay, Google Pay, Paypal and some other local payment systems.
Sadly, no. Due to Shopify's discount system capabilities, orders are limited to 1 discount each.
If you are lucky enough to have a discount code, use It ASAP! We don't do discounts (Only on Black Friday).
When you place an order, our warehouse gets notified and starts the picking process.
Unfortunately we are unable to accept cancellations due to the high volume we have.
When you place an order our system always sends a confirmation email.
Make sure to check your spam/promotions inbox.
RETURNS AND REFUNDS
Items purchased from COWZIS must be returned in perfect and unused condition, free of deterioration, stains, smell or any condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 14 days of receipt of shipment, in order to receive a refund.
We work very hard in order for our garments to be the highest quality and without any defects. But even for us, it's hard to have everything under control. However, if you have a concern about a faulty or damaged item, request it contacting us by email.
All items we sell are guaranteed against manufacturing defects. Defective products may be subject to inspection prior to a refund or exchange. This may entail returning the product to our Returns Center for inspection.
Underwear is not in our exchange and return policy, so it cannot be exchanged or returned.
Cowzis Gift Card is not included in our return policy, so we do not accept its return.
Our goal is for you to be 100% satisfied with your purchase. Any incident or question about our exchange and return policy can contact us at info@cowzis.com
CONTACT US
If you have any other questions or comments please fill the form and we will be happy to help.